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Shipping & Returns

Shipping And Handling

  • Small parcels 1st class post recorded delivery from £3.50
  • Medium parcels 1st class post recorded delivery from £4.50
  • Larger parcels and next day delivery from £15.00
  • Small parcels exceeding and order value of £100 will be sent by Royal Mail Special Delivery

All orders/parcels we dispatch require a signature as proof of delivery. In the event where our carriers have left a card stating that a delivery has been attempted, you must act upon this card information and contact the carriers direct to arrange another delivery time as soon as possible. Failure to do this will result in the order/parcel being returned to Colchester a1 models, which will incur extra charges amounting to total cost of return postage.

Please allow at least two full working days (not including Sat or Sun) for delivery before contacting us to advise that an order has not been received. We will be able to supply a tracking number to ascertain the current delivery schedule. You should contact our Web Order Dept Tel No: +44 (0)1206 572094 or by e-mail: whereismyorder@colchestera1models.co.uk. This e-mail address is for order tracking only. Any e-mail content not relating to the tracking of an order sent this address will be deleted.

Delivery Schedule
Orders received before 12 noon (GMT) will normally dispatched the same day subject to stock availability

Back Orders If your order or part of is not in stock, we will back order for you. You will always be informed with the option to cancel your order if you would rather not wait.

VAT is included in all prices displayed on this site. If you are from outside the European union and wish to purchase please contact us.

Returns Policy
It is not impossible that our staff will send you the wrong item by mistake. We apologize if this rare occurrence happens. If this is the case for you then please contact us on 01206 572094 to let us know what has happened and return the item as soon as possible. We will not dispatch replacements to you without the incorrectly sent item being returned to us. This is to protect us, and our customers from prices increases.
We cannot accept any responsibility for items being returned to us that are lost in the post. It is your responsibility to see that returned goods reach us and in the condition they were sent to you in. Do not use express services or we will be unable to refund you the full cost paid. If the item exceeds the level of compensation offered by standard recorded delivery we will refund you if you choose to use a special delivery service.

 

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