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Terms & Conditions

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully.
You may have other rights granted by law and our Terms and Conditions do not affect these.

Colchester A1 Models is a retail shop, so you can pop in and browse a vast selection of model goods.

Colchester A1 Models
64 London Road.
Colchester, Essex
TEL 01206 572094.

Making a purchase
By submitting your order you are offering to buy the goods and allowing us to use details for the purposes of supplying them, including passing your details on to couriers. You may receive special offers and promotional mail from us only; your information will not be passed to any other third parties.Please note the prices quoted are internet offers only.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.
If you discover you have made a mistake with your order please contact Colchester A1 Models immediately.
Our website is regularly updated, but if the price has changed after you have placed your order, we will contact you to ask if you wish to proceed.

We aim to deliver goods (In stock) to you within 24hrs. We cannot give an exact delivery time. This is subject to you placing the order before 12noon (Monday to Friday) if you find a defective or damaged item please inform us as soon as possible. PLEASE NOTE WHEN YOU SIGN SIGN AS NOT CHECKED.

Cancellation of Order
As a consumer you have the right, in addition to your other rights, to cancel your order and receive a refund. You must inform us in writing of your wish to cancel within seven working days starting on the day the goods are delivered to you. You must return the goods to us at your cost or ask us to arrange collection. We advise you to insure goods during any return journey that you organize.
We shall refund the total amount of money paid by you for the goods, less any costs incurred sending/collecting the goods. (Please see returns policy below)
Please remember that once you have notified us of your wish to cancel the contract there is a legal requirement for you to take good care of the goods.

What is the Colchester A1 Return Policy?
You may return an item purchased from back to our warehouse or you may choose to bring it back to our retail shop. We accept returns as long as the following conditions are met:

Refunds and exchanges are accepted within 7 working days starting with the day after the delivery date, accompanied by the delivery note.
All refunds require that the item be returned in the original packaging, with all pieces and in original condition.
Opened packages may only be exchanged for an identical product, if faulty.
Refunds will be applied to the credit card that was used to purchase the item.
Please Telephone before returning goods unnecessarily i.e engine will not start, we are only to willing to help.
For in store returns, the following also applies:
When no receipt is provided, refunds for goods will be given at the discretion of management. A credit note will be issued equal to the item's prevailing price.
Identification is required for all refunds where no receipt is provided.
If the item being returned was a gift, the refund can be given in the form of a credit note.
Please note customer special orders can not be refunded unless found to be faulty due to manafacturing fault.

Refunds, when is my refund processed?
If you choose to bring your item to our store, you will receive your refund at the time of the return. This refund will either be credited back to the credit card that was used to purchase the item or in the form of a credit note, if the item was a gift.
If you choose to send the item back to our warehouse, your refund may take up to 28 business days from the time we receive your item. The refund will be applied to the credit card that was used to purchase the item.
What is refunded when I return an item?
When you return an entire order you will be refunded the price of the item paid at the time of purchase. When you return less than the entire order you will be refunded just the price of the items returned.
If you are returning goods as not suitable we have a restocking fee of 20%, this is to recover our credit card charges. If your order qualified for free shipping, we will also deduct shipping cost from the goods returned.

Returning items to Colchester A1, how do I return an item?

Option 1. Return your goods to Colchester A1 Models store.
Please bring your Delivery Note and the complete item in its original packaging with you.

Option 2. You can send the items back using our address below.
Please include your Delivery Note with your return.

Phone: 01206 572094
Fax: 01206 500322
Post: Colchester A1 Models
64 London Road.
Colchester, Essex

Once your goods have been received at our store they will be booked in and a refund or exchange will be processed.

Packing and sending your return, how do I send back my return?
To ensure that your refund is processed as quickly as possible, please do the following when packing and sending your product:
Send the product in its original packaging.
Please pack the product so that it will not be damaged during the return shipping process.
Include a copy of the delivery note. If for some reason you do not have this, please include your name, address, phone number, order number.

You must return the goods to us at your cost. We advise you to insure the goods during any return journey that you organize. We will refund any postage cost for damaged/defective goods. Please call our store before you return any goods.

Returning a damaged or defective item, I received an item that doesn't work, how do I return it?
To return a damaged or defective item Please include a brief description of the fault. Please return your goods with a copy of the delivery note. If for some reason you do not have this, please include your name, address, phone number, order number. 

What happens if we receive an item back because it is undeliverable?
Every once in a while, we will have a package returned to us because the couriers were unable to deliver it to you. When this happens, we will attempt to contact you to establish a convenient re-dispatching date. Unfortunately we have to recharge you the shipping fee, as we get charged for returned parcels.


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